Effective Date: September 20, 2024

Thank you for choosing MyDigitalPlanners.com. We aim to provide a seamless experience with our digital products, and we want to ensure that our refund policy is transparent, especially for non-refundable digital products.

1. Non-Refundable Digital Products

All digital planners and related products on MyDigitalPlanners.com are non-refundable once purchased and downloaded. As these products are available for immediate use and cannot be physically returned, refunds are not processed under normal circumstances.

2. Your Responsibility

Please carefully review all product details, specifications, and sample images before making a purchase. Ensure the product meets your needs and expectations. If you have any questions or require further clarification, contact our customer support team prior to purchasing.

3. Cancellation of Orders

If you wish to cancel your order, you must do so before initiating the download process. Once the download is started, the purchase becomes final and non-refundable.

4. Exceptional Circumstances

We may consider refunds or exchanges in rare cases, such as:

  • You were charged multiple times for the same product.
  • The product is defective or corrupted and cannot be used as intended.

These situations will be assessed on a case-by-case basis.

5. Contact Us

If you believe your case qualifies for an exceptional refund or exchange, contact us promptly at 📧 support@mydigitalplanners.com. Our team will address your concerns as quickly as possible.

6. External Applications and Compatibility

To use our digital planners, compatible third-party applications such as Goodnotes, Notability, or Xodo are required. These apps may be free or paid, and their terms are separate from this refund policy. Please ensure you have the necessary software before purchasing.

  • Responsibility for Compatibility: We cannot guarantee full compatibility with all third-party applications or devices due to factors like updates, operating systems, and unique features of each app.
  • No Refunds for App Incompatibility: If the planner’s source file is functional, issues related to third-party app compatibility or updates are not grounds for a refund.
  • Pre-Purchase Testing: We encourage you to test your chosen app and device setup prior to purchase to ensure compatibility.

7. Changes to This Refund Policy

We reserve the right to modify this policy at any time to align with operational, legal, or regulatory requirements. Please check this page periodically for updates.

We appreciate your understanding and are here to support you. Should you have any concerns or require assistance, don’t hesitate to reach out.