Effective date: November 14, 2026
This Privacy Policy explains what personal information MyDigitalPlanners collects when you visit mydigitalplanners.com or place an order, how we use it and the choices you have.
Information we collect
- Order details: your name, shipping and billing address, email, phone number, the items you buy and the personalization text you enter.
- Account details: your email and order history if you create an account.
- Messages: anything you send us by email, contact form or live chat.
- Newsletter: your email address, only if you subscribe.
- Device and usage data: IP address, browser type and pages visited, collected through cookies and similar tools.
Card details are entered directly with our payment processors. We do not see or store full card numbers.
How we use it
- To make, ship and support your order, including replacements and refunds.
- To reply to your questions.
- To send marketing emails, only if you opted in. You can unsubscribe at any time.
- To prevent fraud, keep records required by law and improve our website.
Who we share it with
We never sell your personal information. We share only what is needed with the service providers that help us run the store: our website host, payment processors, the workshop that crafts your piece, shipping carriers, email and customer-chat tools, and, if you consent to cookies, analytics and advertising partners such as Google.
Cookies
Essential cookies keep your cart and checkout working. Analytics and advertising cookies are used to understand site traffic and measure ads. You can manage cookies in your browser settings.
Data retention
We keep order records for as long as needed to fulfill your order, handle warranty claims and meet tax and accounting obligations. Newsletter data is kept until you unsubscribe.
Your rights
Depending on where you live (for example California under the CCPA/CPRA), you may have the right to access, correct or delete your personal information and to opt out of certain sharing. Email us to make a request; we respond within 30 days and will not discriminate against you for exercising your rights.
Security
Our website uses encrypted (HTTPS) connections, and we limit access to personal information to the people and providers who need it.
Children
Our website is not directed at children under 13, and we do not knowingly collect their information.
Changes
We may update this policy and will change the effective date above when we do.
Contact
MyDigitalPlanners
Unit 3A, 34-35 Hatton Garden, London EC1N 8DX, United Kingdom
Email: support@mydigitalplanners.com
Phone: +44 7988 950548