Personalization
How do I add my name or engraving?
On each product page, fill in the “Personalize your piece” box before adding to cart. Your text appears in your cart and on your order confirmation so you can check it.
How many characters can I use?
It depends on the piece: up to 18 characters for the Signature Script Name Necklace, 10 for the Little Heart Name Bracelet and 12 for the ring engraving. The limit is shown under the text box.
Can I use special characters or emojis?
Letters A-Z, numbers and simple punctuation work best. Emojis and decorative symbols cannot be engraved.
I made a typo. What now?
Email us within 12 hours of ordering with your order number and the correct text. After that, your piece may already be in production.
Materials and care
What are your pieces made of?
Our necklace and bracelet use stainless steel with gold, rose gold or silver tone plating. Our ring uses plated copper. Materials are listed on every product page.
Will it tarnish?
Plated jewelry lasts longest when kept dry. Remove it before showering, swimming or working out, avoid perfume and lotions, and store it in its pouch.
How do I find my ring size?
Measure a ring that fits you well (inside diameter) or wrap a strip of paper around your finger and measure its length. Between two sizes? Choose the larger one.
Shipping and orders
How long will my order take?
Crafting takes 3 to 7 business days and delivery 6 to 8 business days, so about 9 to 15 business days in total. See our Shipping Policy.
Is shipping free?
Yes, standard tracked shipping is free on every US order.
Can I return my piece?
Because each piece is personalized, we cannot accept returns for a change of mind. Damaged, defective or incorrect items are replaced for free. See our Returns & Refunds Policy.
How can I reach you?
Email support@mydigitalplanners.com, call +44 7988 950548 or use the live chat. Visit our Contact page.