Effective date: November 14, 2026
Every MyDigitalPlanners piece is crafted after you order it, with your own personalization. Below is exactly what happens between checkout and your doorstep.
Where we ship
We currently ship to addresses in the United States, including APO/FPO addresses where the carrier allows it.
Shipping cost
Standard tracked shipping is free on every order, with no minimum spend.
How long it takes
- Crafting time: 3 to 7 business days. Each piece is cut or engraved individually after your order is confirmed.
- Transit time: 6 to 8 business days once your parcel has shipped.
- Total: plan on roughly 9 to 15 business days from order to delivery.
Holiday seasons (Valentine’s Day, Mother’s Day, Black Friday and December) can add a few days, so we recommend ordering gifts early.
Where your parcel comes from
Your jewelry is made by our production partner and shipped to you internationally with tracking, so your parcel may arrive from outside the United States.
Tracking your order
As soon as your order leaves the workshop, we email you a tracking number and link. Haven’t received it within 10 business days of ordering? Email us and we’ll check on it right away.
Duties and taxes
Import duties or taxes, if any apply to your order, are shown or collected at checkout where possible. If a carrier asks for any charge on delivery, please contact us before paying so we can help.
Address accuracy
Please double-check your street address, apartment or unit number and ZIP code. You can update your address within 12 hours of ordering by emailing us. Parcels returned because of an incorrect or incomplete address can be re-sent at the customer’s cost.
Lost or damaged in transit
If the carrier confirms a parcel is lost, or your piece arrives damaged, we replace it free of charge. If tracking says “delivered” but nothing arrived, let us know within 7 days and we’ll open a claim with the carrier. See our Returns & Refunds Policy for details.
Questions?
MyDigitalPlanners
Unit 3A, 34-35 Hatton Garden, London EC1N 8DX, United Kingdom
Email: support@mydigitalplanners.com
Phone: +44 7988 950548