Effective date: November 14, 2026
These Terms of Service apply to every purchase made on mydigitalplanners.com. Placing an order means you agree to them.
1. About us
This website is operated by MyDigitalPlanners, Unit 3A, 34-35 Hatton Garden, London EC1N 8DX, United Kingdom. Email: support@mydigitalplanners.com. Phone: +44 7988 950548.
2. Eligibility
You must be at least 18 years old, or ordering with the consent of a parent or guardian.
3. Products and personalization
We sell personalized jewelry made to order. Materials, finishes, sizes and character limits are listed on each product page. Photos are representative; because each piece is finished individually, small variations in color, font, size or engraving position can occur. Your personalization is reproduced exactly as you type it, so please check spelling and capitalization before ordering.
4. Materials and allergies
Our pieces use stainless steel or plated copper, as stated on each product page. If you have a known metal sensitivity, check the materials before you buy. Jewelry is not a toy and is not intended for young children.
5. Pricing and payment
Prices are in US dollars. Applicable sales tax is calculated at checkout. Shipping is free. Payment is taken when you place your order and is processed securely by our payment providers; we never see or store your full card details. The price that applies is the one shown at the time of your order. Multi-piece discounts (10% off 2 pieces, 15% off 3 pieces, 20% off 4 or more) are applied automatically in the cart.
6. Order acceptance
You will receive a confirmation email after ordering. We may decline or cancel an order in cases of an obvious pricing error, suspected fraud or a payment problem, and any amount paid will be refunded in full.
7. Shipping
Crafting and delivery times, tracking and shipping details are described in our Shipping Policy.
8. Returns and guarantee
Cancellations, returns, replacements, refunds and our 30-day quality guarantee are described in our Returns & Refunds Policy.
9. Limitation of liability
We are not responsible for damage caused by misuse, normal wear, lack of care or contact with water and chemicals, or for carrier delays outside our control. Nothing in these terms limits any rights you have under applicable consumer protection law.
10. Intellectual property
All text, images and graphics on this website belong to MyDigitalPlanners or are used with permission and may not be copied without written consent.
11. Privacy
We handle your personal information as described in our Privacy Policy.
12. Governing law
These terms are governed by the laws of England and Wales, without affecting any mandatory consumer protections that apply in your state of residence. Please contact us first with any concern so we can resolve it together.
13. Updates
We may update these terms from time to time. The version published on the date of your order applies.
14. Contact
MyDigitalPlanners
Unit 3A, 34-35 Hatton Garden, London EC1N 8DX, United Kingdom
Email: support@mydigitalplanners.com
Phone: +44 7988 950548