Personalization
How do I add my name or engraving?
On each product page, fill in the “Personalize your piece” box before adding to cart. Your text appears in your cart and on your order confirmation so you can check it.
How many characters can I use?
Up to 12 characters per necklace. The counter under the text box shows how many you have left.
Can I use special characters or emojis?
Letters A-Z, numbers and simple punctuation work best. Emojis and decorative symbols cannot be engraved.
I made a typo. What now?
Email us within 12 hours of ordering with your order number and the correct text. After that, your piece may already be in production.
Materials and care
What are your pieces made of?
Our name necklace is stainless steel with a gold, rose gold or silver tone finish.
Will it tarnish?
Plated jewelry lasts longest when kept dry. Remove it before showering, swimming or working out, avoid perfume and lotions, and store it in its pouch.
Which lettering styles can I choose?
Six styles, from fine and bold script to rounded, calligraphy, modern and a script with a little heart. The live preview on the product page shows each one with your name.
Shipping and orders
How long will my order take?
Crafting takes 3 to 7 business days and delivery 6 to 8 business days, so about 9 to 15 business days in total. See our Shipping Policy.
Do you offer discounts on several pieces?
Yes. Mix any pieces and save 10% on 2, 15% on 3 and 20% on 4 or more. The discount is applied automatically in your cart.
Is shipping free?
Yes, standard tracked shipping is free on every US order.
Can I return my piece?
Because each piece is personalized, we cannot accept returns for a change of mind. Damaged, defective or incorrect items are replaced for free. See our Returns & Refunds Policy.
How can I reach you?
Email support@mydigitalplanners.com, call +44 7988 950548 or use the live chat. Visit our Contact page.